705.769.3611 Book Now Menu

Our Goal Is Simple, Surpassing What’s Expected, Always!

At the Windermere House, our mission is clear: to transcend all expectations! From the comfort of our guest rooms to the culinary delights we present, and the meticulous planning we pour into our meetings and weddings, our unwavering objective is to deliver unparalleled customer service paired with top-tier quality.

Hotel information

Where is the hotel located?

2508 Windermere Road
Windermere, Ontario P0B 1P0

get directions

What is the hotel phone number?

Direct & Reservations: 705.769.3611

What is your check-in time?

Our check in time is 4pm. If your room is available prior to 3pm we will happily check you in, otherwise, we can store your luggage and you are welcome to use the facilities.

What is required at check-in?

A valid credit card is required at time of booking and upon check-in. Please be advised that upon check-in, your credit card will be pre-authorized for the total charges of your stay plus an additional $200 (minimum) for incidentals per stay. If your reservation has been pre-paid, a pre-authorization of $200 (minimum) is still required at time of check-in for incidentals. Prepaid credit cards are not accepted as a form of security deposit.

What is your check-out time?

Our check-out time is 11am

Do you have a minimum check-in age requirement?

Minimum check in age is 18 (proof of identification may be required)

Do you offer late check-out?

If available, up until noon, free of charge. Noon until 4 p.m. $50 per hour plus tax, after 4 p.m., full night.

Are you able to accommodate special requests?

Special requests are subject to availability and requests can be requested at anytime. We cannot unfortunately guarantee all requests.

Can I store my luggage?

Yes, storage is available in a secure area in our Guest Lobby. Ask Guest Services for assistance.

What your standard time to respond to a guest?

5-10 minutes during Operating Hours

How is cell phone coverage?

All wireless networks have incredible coverage

How do guests access your WiFi?

WiFi access and password will be provided upon check-in or by request.

Parking & Transportation

Self-parking fee? If so, how much?

Parking is available complimentary

Valet parking fee? If so, how much?

Valet Parking is not available but please park anywhere complimentary

Are there Electric Car accommodations?

Yes, we do provide electric car hookups on the North Side of the Parking Lot (Marked for your convenience)

Rooms & Suites

What are the top 5 in-room guest requested items?

Extra Towels, More Coffee, Housekeeping Services, extra toiletries, use of amenities at the property

Where can I buy the robes?

Unfortunately bath robes are not available for sale at this time

Is there coffee in my room?

Coffee is available in Guest Rooms, Suites, and Restaurants.

Is there a fridge in my room?

Guest Rooms and Suites are equipped with a fridge.

Is there a hair dryer in my room?

All Guest Rooms and Suites are equipped with a Hair Dryer

Is there an ironing board in my room?

All Guest Rooms and Suites are equipped with an Ironing Board

Is there a safe in my room?

No, we do not have in-room safes however safes are available at Front Desk in a Secure location.

Do you have Accessible Rooms?

Yes we do

Are your rooms nonsmoking & do you have smoking rooms?

The Windermere House is 100% Non- Smoking

Do you offer breakfast?

Breakfast is complimentary and available in The Rosseau

Are rollaway beds available?

Rollaway beds are available upon request and availability at a fee per stay. Fees do not include tax and are subject to change, all prices are in CAD.

Are cribs available?

Yes upon request and are complimentary

How do I make an outside call from the room phone?

Please dial 7 then # to make outgoing calls


Restaurant and Bar Name and Location?

The Rosseau – Located on the Ground Floor of the Resort (Take Elevator to G) – more
Windermere Pub – Located on the Lower Level of the Resort (Take Elevator to P) – more

Are reservations required?

The Rosseau: no, however reservations are recommended and can be booked through Open Table – make a reservation
Windermere Pub: no, reservations are not required.

Do you have happy hour?

We do not offer happy hour.

What are your in-room dining hours?

Monday through Thursday 6am to 10pm
Friday 6am to 11pm
Saturday 7am to 11pm
Sunday 7am to 9pm

*Holiday weekends – times are subject to change

Pet Policies

Are pets allowed?

Yes, we do have 3 rooms in the hotel that are pet friendly, with an additional charge applied. Subject to availability

What is the pet fee?

Starting at $75.00 per pet, per stay, and rates are based on room type booked. Fees do not include tax and are subject to change, all prices are in CAD.

Are support animals allowed?

Absolutely (No charge if owner has papers)

Is there any weight or breed limits?

Only Dogs or Cats allowed up to 40 kg.

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