We make every effort to provide a website in which all functionality and content is accessible to all individuals, and we are updating and monitoring our site regularly to make it as accessible as possible. We are dedicated to providing access to all individuals, with or without disabilities looking for information on our website, and we try hard to make the Windermere House website universally accessible. Below, you will find some suggestions to assist you in making your browsing experience more accessible.
If you have difficulty seeing website pages, suggests these tips for optimizing your computer and browser to enhance your online experience.
- Use your computer to read web pages out loud
- Use the keyboard to navigate screens
- Increase text size
- Internet Explorer Accessibility Information
- Firefox Accessibility Information
- Chrome Accessibility Information
If you are visually impaired website reading software like ChromeVox or can help read the website content to you. Website reading software like ChromeVox, which is an add-on extension to the Chrome website browser, can help. There are also other website readers that work with a computers operating system (OS) that provide more universal coverage outside of website browsing.
Closed captioning offers a transcript for the audio track of a video presentation that is matched with the video and audio tracks. Captions are commonly visually presented over the video, which benefits individuals who are deaf and hard of hearing and anyone who cannot hear the audio because of loud environments. Learn how to turn captioning on and off in YouTube.
Most computers, tablets, or mobile device have volume control features, and each video and audio service has its own additional volume controls. Try adjusting both your device’s volume controls and your media players’ volume controls to optimize your listening experience.
Many documents on our web pages are in ASCII or HTML format, which are accessible to people who use screen reading software and to those with other vision or mobility impairments. Generally, we use Hypertext Markup Language (HTML) to create pages and documents that are accessible to those users.
Our website also contains many Adobe Acrobat PDF (Portable Document Format) files. We use this method when documents are not available in digital form, are too large or difficult to produce in HTML, or are publications where the format is critical to the usability of the document. Adobe Systems, Inc. is developing products designed to make PDF documents more accessible. Adobe’s accessibility web pages describe their efforts.
- Be sure to select the version of Adobe Acrobat Reader that is compatible with your system.
- Follow the installation instructions completely. (After the download, you will need to install the file by running the executable (.exe file) from your operating system.)
- Configure your browser options.
- Upgrade your version of Adobe Acrobat Reader periodically to use the latest features.
- Contact Adobe Systems, Inc. if you are having trouble installing or using their products.
If the recommendations above do not meet your needs, or if you have any questions, concerns, or comments regarding the accessibility of any particular web page on this website, please contact us at 519.624.7752 so that we can address the matter. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our website visitors.
Windermere House has created policies and procedures to meet the required Accessibility Standards for Customer Service and Integrated Accessibility Standards Regulation under the Accessibility for Ontarians with Disabilities Act. 2005.
We are committed to excellence in serving all customers including people with disabilities. We will treat people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Our Accessibilities Policies are available for review. Should you wish a copy of these documents or access in a specific format, please email our Human Resources department at firstname.lastname@example.org, phone 705.769.3611.
Integrated Accessibility Standards Policy
The following has been created to meet the required Integrated Accessibility Standard, Regulation 191/11 under the Accessibility for Ontarians with Disabilities Act. 2005.
Windermere House is committed to providing accessible customer service to persons who have disabilities. We will make reasonable efforts to ensure that this Policy and related practices and procedures are consistent to ensure we provide goods and services in a way that respects the dignity and independence of people with disabilities. We give people with disabilities the same opportunity to access goods and services and allow them to benefit from the same services, in the same place and in a similar way as other customers and we communicate in a manner that takes into account the person’s disability by providing training to those who communicate with customers on how to interact with people with various types of disabilities.
Accessibility Multi-Year Plan
Our Multi-Year Plan outlines our approach to establish accessibility for persons with disabilities.
Emergency Information- We are committed to ensuring that any Employee and/or Guest be given an individualized emergency information plan in an acceptable format upon request.
Information and Communication Feedback Process- We welcome feedback, including feedback about the delivery, implementation, and execution of services to people with disabilities. We will investigate and respond to all complaints relating to such services in a timely manner. If the feedback raises serious concerns, any amendments will only be made after taking into consideration the overall impact on all people with disabilities.
All feedback will be kept in strict confidence and will be used to improve customer service.
How to Contact Us:
Mail or In-Person: Windermere House, 2508 Windermere Road, Windermere, Ontario P0B 1P0
Training- We stand by our promise to offer accessible customer service to all persons with disabilities. In order to achieve this goal, we will deliver training to all of our employees. This training will be required for all new employees and refresher training and updating of knowledge will be required for all staff every two (2) years. All employees will receive training when changes are made to the accessibility policy. All training for existing employees was complete as of January 1, 2015.
Employment- Windermere House is committed to fair and accessible employment practices and upon request, will accommodate people with disabilities during the recruitment process. Upon hire, we will consult with the Employee should employment accommodation be required to do their job.
Questions: Should you have any questions about our Policy or Plan, please contact our Human Resource department at email@example.com or 705.769.3611.
Notice of Temporary Disruption
Temporary disruptions in our services and facilities may occur due to reasons that may or may not be within our control or knowledge. Regardless, we will make all reasonable efforts to provide notice of planned or unplanned disruptions, recognizing that advance notice may not always be possible—especially in the case of an emergency disruption.
This notice will include information about the reason for the disruption, and its anticipated duration, and a description of alternative facilities or services, if available. Notice will be provided by a variety of methods, depending on the circumstances, and may include postings in obvious places at the residential complex, in other facilities of the residential complex, on our website or by any other means that will reasonably ensure that the notice reaches those persons potentially affected by the temporary disruption in a manner that is accessible to them.
Upon request, Windermere House shall provide this policy and any other forms relating in a format that takes into account the disability of the person submitting the request.